THE WORD

Support

We’re here to help

Frequently Asked Questions

How do I cancel my subscription?

Go to your iPhone Settings → tap your name → Subscriptions → The Word → Cancel Subscription. Your access continues until the end of the current billing period.

How do I restore my purchases?

Go to Settings in the app → Subscription → Restore Purchases. Make sure you’re signed in with the same Apple ID you used to purchase.

Is the Shepherd chat a real person?

No. The Shepherd is an AI assistant that provides spiritual encouragement grounded in Scripture. It is not a real person and does not represent Jesus Christ. Responses are for reflection only — not a substitute for pastoral care or professional guidance.

How do I delete my data?

Go to Settings → Data → Clear All Data. This removes your mood history, journal entries, and favorites. Uninstalling the app also removes all local data. For cloud data deletion, contact us below.

How do I add the widget?

Long-press on your Home Screen → tap the + button → search for “The Word” → choose a size → tap Add Widget. Your daily verse will refresh every morning.

Contact Us

Still need help? We’d love to hear from you.

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Response Time

We typically respond within 24–48 hours

The Word is made by Elevated Systems

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